FAQ

Ritro Plaza Hotel is conveniently located in a serene and accessible part of the city, offering a peaceful stay while keeping you close to key attractions, business centers, and transport routes. We are located at Ritro Plaza Kamuli Road, Kira Municipality

Ritro Plaza Hotel combines stylish comfort, personalized hospitality, and excellent service. Guests love our cozy atmosphere, Moritz Lounge Restaurant, and elegant bar — not to mention the convenience of additional services like car washing, airport pickups, and events hosting.

We are a modern, boutique-style hotel offering a full-service experience — including accommodation, dining, bar & lounge services, and on-site amenities like a car washing bay and event space.

e offer a variety of comfortable, well-furnished rooms, including:

• Single Rooms for solo travelers

• Double Rooms for couples or companions

• Deluxe & Family Rooms for added space and comfort
  Each room is equipped with air conditioning, Wi-Fi, satellite TV, private bathrooms, and more.

We accept the following payment options:

• Cash (UGX & major foreign currencies)

• Mobile Money (MTN & Airtel)

• Debit/Credit Cards (Visa, MasterCard, and others)

• Bank Transfers (for group bookings or corporate clients – must be arranged in advance)

Yes, every payment comes with a printed or digital receipt. If you need an official invoice or company receipt, please let us know during payment.

Yes, we accept major foreign currencies such as USD, EUR, or GBP. The exchange rate applied will be based on the current market rate and may vary slightly.

Yes! Our elegant Bar & Lounge is perfect for unwinding with a cocktail, enjoying light bites, or meeting friends in a classy, cozy space. Signature drinks, soft music, and great service await you every evening.

We proudly host the Moritz Lounge Restaurant, serving a wide variety of local and international cuisine in a stylish, relaxing setting. Whether you’re here for breakfast, lunch, or dinner — our menu offers something for every taste.

Yes, we provide laundry and ironing services upon request. Kindly contact reception to schedule a pickup. Express service is also available at an extra cost.

Absolutely. We offer in-room dining during restaurant hours, so you can enjoy great meals from the comfort of your room. Just dial reception to place your order.

Yes! We are committed to protecting your privacy.
Your personal information is only used for your stay and hotel communication, and is never shared without your consent, unless required by law.

We accept cash, major credit/debit cards, and mobile money.
Room charges are payable at check-in unless you’ve made prior arrangements.

Yes, but it depends on your booking type. Our cancellation policy varies — please check the terms at the time of your booking.
No-shows or late cancellations may result in partial or full charges.

Check-in begins at 2:00 PM, and check-out is at 11:00 AM.
Need early check-in or late check-out? Just let us know in advance — we’ll do our best to accommodate, depending on availability (extra charges may apply)